Aegis is a global consulting, technology, outsourcing and training & education company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. It has operations in 56 locations across 13 countries with more than 55,000 employees and services over 300 clients from verticals such as Financial Services & Insurance, Technology, Telecom, Travel & Hospitality, Retail, and Energy & Utilities.
To launch their European presence, Aegis opened a 600+ seat contact centre at City Tower in Piccadilly Gardens, Manchester. To aid in growing the business, Resonate were selected as the sole first tier recruitment agency to support this new operation. Through this relationship Resonate will provide on-going financial and practical support to Aegis’ chosen charity The Factory Youth Zone. Aegis employees will volunteer at the Factory Youth Zone as part of the Aegis’ Happy World Initiative which is communicated globally. Resonate have initially donated £8000 so far to the Factory Youth Zone through our relationship with Aegis.
Aegis Outsourcing UK’s Head of HR Dianne Murray said;
‘From the initial recruitment brief to the ongoing support a year down the line, Resonate have proven to be a truly hard-working and conscientious team. They have a great sense of the community in Manchester and we feel working with such an organisation really reflects our own mission and values and what we aim to achieve here in Manchester ’
One of the Aegis Outsourcing UK’s first recruits Aniqa Ashraf said;
‘Resonate put me forward for the interview with the newly established Aegis team in the UK. Since then I have continued to grow and develop in the role and have even been promoted to Quality analyst thanks to the opportunity I was given in the beginning and the support shown by everyone in the recruitment process.’